RETURN AND REFUND POLICY
Last updated: 3 September 2026
We want you to be happy with your order. This policy explains when returns, refunds, and exchanges may be available. Nothing in this policy affects your legal rights.
DAMAGED, FAULTY, OR INCORRECT ITEMS
Please inspect your order when it arrives and contact us as soon as possible, ideally within 4 working days, if your item is damaged, faulty, or incorrect.
Email us at lifewitqueenp.shop@gmail.com and include your order number, a description of the problem, and clear photographs. We will review the issue and, where appropriate, offer a replacement, repair, or refund in accordance with your legal rights.
CHANGE-OF-MIND RETURNS
Where applicable, customers in the UK and European Economic Area may cancel an online order within 14 days after the day the order, or the last item in the order, is delivered.
After notifying us that you wish to cancel, items should be sent back within 14 days. Products must be unused and returned in their original packaging, with any hygiene seals intact.
For health, hygiene, or safety reasons, we may not accept change-of-mind returns for products that have been opened, used, or unsealed, where the law allows us to exclude them. This may include certain hair-care, skincare, cosmetic, or personal-care products. This exclusion does not apply to items that are faulty, damaged, or incorrectly supplied.
To request a return, email lifewitqueenp.shop@gmail.com with your order number and the items you wish to return. We will provide the return instructions and return address.
RETURN SHIPPING COSTS
Customers are responsible for the cost of returning an unwanted item unless the item is faulty, damaged, or incorrect, or applicable law requires us to pay the return cost.
If an item is faulty, damaged, or incorrect, we will provide appropriate instructions and will not unfairly charge you for returning it.
REFUNDS
Once we receive and inspect your return, we will email you to confirm whether your refund has been approved.
Approved refunds will be issued to the original payment method. Where required by law, refunds will be processed within 14 days of receiving the returned item or receiving reasonable evidence that it has been sent back, whichever is earlier.
For a valid cancellation, the original standard delivery charge will also be refunded where required by law. Any additional cost paid for an upgraded delivery service will not be refunded.
Please allow additional time for your bank or payment provider to process the refund.
ITEMS THAT CANNOT BE RETURNED
Items may not be eligible for a change-of-mind return if they have been opened, used, or unsealed and cannot be resold for health or hygiene reasons. Any product-specific exclusions will be displayed before purchase.
This does not affect your legal rights if an item is faulty, damaged, misdescribed, or incorrectly supplied.
CONTACT US
For return or refund questions, contact:
Email: lifewitqueenp.shop@gmail.com
Business name: Lifewitqueenp Ltd
Return address: 6 Mendip Place Chelmsford Essex
